Skip to main content

Online order - fetch in a store

A customer orders on the webshop, pays part or all of it online, and collects in a store. The store picks the order, and the till completes it when the customer collects.

Online order collected in a store. Anna orders socks on the webshop and pays part online. The Stockholm store's share goes to Click and Collect, where staff pick it on a handset, and Anna is told it is ready. At the till a colleague finds the order and Anna pays the rest. The receipt completes the order.

  1. The customer orders on the webshop. The basket is priced and checked out in Unified Basket Manager, and the customer pays some or all of it online. Checkout creates the customer order.
  2. The store picks the order. Customer Order hands the store's share to Click and Collect. Staff pick it on a handset, and the fulfillment becomes READY_FOR_PICKUP.
  3. The customer is told the order is ready, by the channel they ordered from.
  4. The customer collects at the till. The colleague finds the order and the customer pays whatever is left, sometimes nothing.
  5. The receipt completes the order. The till's transaction reaches Customer Order, the order becomes FULFILLED, and the order owner is told.

🛑 Picking does not complete the order; the receipt does. See where the data comes from.

The full message flow​

The numbered diagram below shows every message between the systems involved.

The full message flow for an online order collected in a store, numbered step by step: the webshop checks out through Basket Manager, the order service hands the order to Click and Collect, the store attendant picks it, the customer is notified, and the POS fetches the order and sends the PosLog back through the transaction repository

Return